Hozah Autopay: Revolutionising the Starbucks Drive-Through Experience

Hozah is proud to introduce Autopay for drive-throughs, an industry-first solution that allows Starbucks customers to order, collect, and leave without manually paying at the window. By combining our award-winning automatic payment system with ANPR technology, we’re creating a faster, smoother, and more convenient experience for drivers while helping busy locations manage high footfall efficiently.

How It Works

With Hozah Autopay, registered Starbucks drive-through visitors simply drive up, order, collect their drinks, and leave. Payments are automatically taken from their registered accounts upon collection, using ANPR cameras to detect their vehicle.

When a driver’s registration is recognised:

• Baristas can quickly confirm the order, name, and any vouchers.

• Drivers leave knowing their order has been accurately paid for.

• Dwell time in the lane is minimised, keeping queues moving efficiently.

Autopay is ideal for service stations, retail parks, and other busy locations where throughput is key. In the future, the system could integrate with Starbucks’ existing platforms to suggest nearby stores and personalised offers to drivers while they’re on the road.

Why Use Autopay?

Autopay is already enhancing the driver experience across the UK, allowing drivers to park or access services without worrying about payments. By introducing the same seamless system to Starbucks drive-throughs:

• Simulated tests show wait times could drop by 13–15 seconds per order, roughly 10% faster per lane.

• Drivers enjoy a smoother, faster experience during peak times.

• Starbucks locations benefit from efficient lane management and satisfied customers.

With 140 UK Hozah locations and 200,000+ registered users, Autopay can easily be combined with other parking and mobility offers to create a cohesive, value-added experience for drivers.

Implementation

Deploying Autopay is straightforward:

• Technology: A single ANPR camera is installed, and Hozah’s software handles the rest. Our system is already live at hundreds of sites across the UK.

• Marketing: Autopay will be promoted to drivers and at locations, with optional dedicated blue lanes signalling that the feature is available.

• Driver Support: Hozah’s dedicated support team handles any driver enquiries, ensuring a seamless experience.

Why This Matters

By bringing automatic payments to Starbucks drive-throughs, Hozah is redefining the convenience economy. Drivers benefit from speed and accuracy, baristas can serve more efficiently, and high-traffic locations can reduce queues and improve operational performance. Autopay demonstrates how technology can enhance everyday experiences, turning simple transactions into seamless journeys.