Appeals and Compliance Support Specialist
- £26,500
- London, uk
- Full time - 2 days in the office
About Hozah
Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility.
Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities.
With recent recognition as PayTech Company of the Year and a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, we’re scaling rapidly and need a skilled Appeals and Compliance Support Specialist.
About the role
• Administer the full enforcement process end‑to‑end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements.
• Manage written customer contact and appeals, reviewing evidence, drafting clear and well‑reasoned responses, and ensuring all correspondence is handled professionally and within required timescales.
• Work collaboratively within a fast‑paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines.
• Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs.
About You
- Ability to work at a fast pace,operatingwith strong attention to detail across a variety of software platforms.
- Experience in an administrative role with a passion for beating targets.
- An ability to learn quickly and work to a high standard across many parts of a process.
Why Hozah?
At Hozah, you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you’re looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you. Join us and be part of this exciting journey!
What’s In It for You
- Competitive salary and benefits tailored to your experience.
- Hybrid working (2 days in office, 3 day WFH).
- Career development opportunities including training, mentorship, and exposure to technical operations.
- Impactful work contributing to a mission that’s reshaping urban mobility.
- Collaborative culture with a friendly team (and two office dogs!).
- Free breakfast, lunch, drinks, and snacks in the office.
- Excellent transport links.
