News
February 25, 2026
At Hozah, we understand that seamless parking experiences are critical for hospitality businesses. Copthorne Hotel in Newcastle, a busy site serving guests across offices, flats, hotels, and hospitality venues, faced growing pressure on its single car park. High demand, a lack of on-street parking, and diverse user needs meant the estate required a smart, scalable solution to simplify access and improve operational efficiency.
By partnering with Hozah, Copthorne Hotel deployed our fully digital, integrated parking ecosystem. Our barrier-free, ANPR-driven solution delivered a smooth transition, immediately enhancing both operational oversight and guest satisfaction.
We have been thoroughly impressed with the exceptional service provided by Hozah. From the very beginning, the support we received during the setup process was incredibly detailed and thorough, ensuring a seamless transition.
A special mention must go to our account manager, whose expertise and dedication have been invaluable. Her responsiveness and proactive approach have made every step of the journey smooth, and she has consistently gone beyond to assist us.
Since working with Hozah, we have seen a noticeable uplift in revenue, further proving the effectiveness of their solution. Additionally, their 24-hour client services are the best, providing reliable and prompt support whenever needed. We highly recommend Hozah to anyone looking for a professional and efficient parking solution backed by an outstanding team.
Our partnership with Copthorne Hotel has demonstrated the tangible impact of a fully digital parking solution:
Operational efficiency: Reduced administrative workload and simplified access for both staff and guests, regardless of the number of driver profiles.
Revenue uplift: The hotel increased its average monthly revenue by 4% year-over-year in 2025, with an even stronger 7% revenue surge in Q4 2025 vs. Q4 2024
Enhanced guest experience: Frictionless entry and exit means happier arrivals. No queuing at barriers or machines after a long drive or flight. It all adds up to better reviews, repeat visits, and that premium experience the Copthorne brand demands.
Ongoing support: Our 24/7 client services ensure that help is always on hand when needed.
These results highlight why more hospitality and mixed-use sites across the UK are turning to ANPR parking systems and barrier-free technology to modernise their operations.
Hozah continues to work with Copthorne Hotel to monitor system performance and explore opportunities for further enhancements. Our goal is to ensure their parking operations remain efficient, adaptable, and ready for the evolving needs of the estate and its guests.
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