Driving Long-Term Success at East Quay Estate: How Hozah Delivers Best-in-Class Compliance and Ongoing Support

Effective car park management is about more than collecting payments; it’s about ensuring compliance, protecting revenue, and delivering a positive experience for every visitor. At East Quay Estate, Hozah combines its AutoPay technology with intelligent enforcement and targeted awareness campaigns, creating a system that not only reduces misuse but also supports fairness and transparency. The result is a partnership that keeps operations smooth while setting a higher standard for estate parking management.

Best-in-Class Compliance Technology

Hozah’s AutoPay system provides a frictionless experience for drivers, automatically registering their entry and exit and charging them without the need for physical tickets or pay machines. This not only improves customer satisfaction but also ensures higher levels of compliance.

We specialise in managing complex parking rules, including sites that blend paid parking with permit-only parking, ensuring both fairness and efficiency. Our system captures rules and behaviours that other operators often overlook, giving East Quay Estate a higher level of protection against revenue leakage and misuse.

Smart Enforcement and Recovery

Where non-compliance occurs, Hozah’s best-in-class enforcement technology quickly identifies, processes, and recovers outstanding charges. Our PCNs (Penalty Charge Notices) are accurate, legally robust, and backed by intelligent tracking systems that make recovery faster and more efficient.

We also utilise real-time dashboards to identify where abuse is coming from, giving site managers data-driven insights to address problem areas before they escalate.

Ongoing Marketing and Awareness Campaigns

Maintaining compliance isn’t just about enforcement; it’s also about communication. At East Quay Estate, we rolled out a targeted marketing campaign to ensure all visitors understand how the car park operates.

This included on-site A1 posters and flyers, clearly explaining parking rules, Autopay benefits, and the consequences of non-compliance. These visible reminders help encourage the right behaviour from the start, reducing the need for enforcement later on.

A Partnership That Delivers Results

Our relationship with East Quay Estate demonstrates that when it comes to car park management, technology and partnership go hand-in-hand. By combining advanced compliance tools, smart enforcement, and ongoing awareness campaigns, we ensure the site operates smoothly, protecting revenue, improving fairness, and creating a better experience for compliant drivers.

At Hozah, we’re more than just a parking technology provider; we’re your long-term partner in compliance and success.

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