Client Spotlight: How Hozah Is Helping 9 Yards Get More From Its Car Parks

Client Spotlight: How HOZAH Is Helping 9 Yards Get More From Its Car Parks

In retail parks, a well-run car park is about more than spaces and barriers; it’s about protecting the customer experience, supporting tenants, and ensuring genuine shoppers can always find a spot. That’s exactly the partnership Hozah has built with 9 Yards, now spanning 14 sites across the UK.

From Croydon’s The Colonnades to York’s Clifton Moor, and from Banbury Cross Retail Park to Dunfermline’s Halbeath Retail Park, Hozah provides enforcement and parking management across a diverse, nationwide portfolio, with a 15th site currently in the contracting and installation stage in Stoke-on-Trent.

A Partnership Built on Data and Trust

For 9 Yards, the value of working with Hozah goes beyond day-to-day enforcement. It’s about turning parking data into real operational insight, helping the team understand how their sites are actually being used and using that knowledge to make smarter decisions.

At 9 Yards, we value strong, forward-thinking partnerships, and our relationship with Hozah is a perfect example of this in action. 

Hozah manages all our car park assets, and their innovative approach to parking management has significantly enhanced the way we operate our sites.

Their technology-led solutions around tenant management and data reporting give us clear, actionable insights across our portfolio. By understanding key metrics such as repeat visitation, dwell time, and occupancy, we are able to make informed decisions that optimise performance at every site. This level of visibility ensures we consistently balance the needs of both tenants and customers, with satisfaction remaining our top priority. 

Beyond the platform itself, our Account Management is exceptional. The team is proactive, responsive, and genuinely invested in our success. They work closely with us to continually refine and improve performance, making them not just a supplier, but a trusted strategic partner.

We look forward to continuing to grow and innovate together.

Ian Rusbridge, Co-Head of Asset Management, 9 Yards

Tackling the Real Challenges of Retail Parking

Every retail park faces its own pressures, from car parks filling up during peak trading periods to non-retail visitors using free parking to access nearby town centres, event venues, and football stadiums. Hozah works with 9 Yards to address these challenges head-on, using data to:

  • Keep spaces available for genuine retail customers, even during busy periods;
  • Identify and reduce abuse of free parking around match days and local events;
  • Maximise turnover by spotting long-stay vehicles and underused capacity; and
  • Support tenant attraction with clear, evidence-based insight into footfall, dwell time, and repeat visitation.

A Growing Relationship

What started as a car park management arrangement has grown into a genuine strategic partnership. With responsive account management and a technology platform built around meaningful data, Hozah continues to help 9 Yards protect the customer experience while giving their leasing and asset management teams the insight they need to make confident decisions.

Want the full picture? Download the Hozah and 9 Yards case study to see how parking data is helping the team protect space for shoppers and make informed decisions across its retail parks.

Learn how the Hozah Ecosystem brings enforcement, tenant management and real-time data together to improve performance across entire property portfolios.

 

Ready to simplify your parking operations?

Book a meeting to see how Hozah can help.