Case Studies
Partners
December 10, 2022
At Hozah, we’re proud to work with leading property managers who share our commitment to innovation, customer experience, and operational excellence. Our relationship with Savills is a key example of this partnership in action, built on collaboration, trust, and a shared vision for modernising parking across complex estates.
Savills, a leading global real estate services provider responsible for some of the UK’s most prominent commercial properties, relied on Hozah to modernise the Grosvenor Shopping Centre car park in Chester, which they owned and managed at the time.
As one of Chester’s busiest retail destinations, the Grosvenor car park is a vital first and last touchpoint for visitors. In 2022, its outdated, barrier-controlled system was slowing traffic, consuming staff time, and causing revenue leakage. Savills turned to Hozah for a fast, automated alternative, confident that we could deliver results quickly, efficiently, and with minimal disruption
Savills has consistently chosen Hozah to support sites where efficiency, visitor satisfaction, and commercial performance matter most. One standout example is our work together at Grosvenor Shopping Centre in Chester, a busy retail destination that required a frictionless parking solution capable of handling high footfall and diverse visitor needs.
Working closely with the Savills team, we delivered:
A completely frictionless Hozah AutoPay system
Reduced administrative workload for centre management
Increased compliance and revenue stability
A smoother, stress-free experience for visitors and tenants
The result was one of Hozah’s most successful retail implementations, a project that demonstrated how aligned operations, technology, and strategy can transform a site.
Before our involvement, the Grosvenor’s parking operation faced:
Frequent barrier failures cause long queues and frustrated customers.
Costly, months-long repair cycles for outdated equipment.
Revenue leakage occurs when vehicles are left without paying during faults.
Heavy staff workloads, managing intercom calls and manual interventions.
Savills needed a future-proof solution that worked seamlessly for casual visitors and regular customers alike.
Within just three weeks, Hozah replaced the old infrastructure with our barrierless Autopay system, an ANPR-powered, fully automated solution.
Drivers could register once for automatic charging or use quick Pay-As-You-Go options.
Season ticket holders and staff permits were handled automatically, eliminating physical passes and ongoing admin.
Multiple payment options for all visitors.
Centralised data reporting to track usage and revenue trends.
Monthly performance reviews to keep the system optimised.
All of this was integrated smoothly into the existing car park layout, avoiding costly structural changes.
The results were immediate: smoother customer flow, freed-up staff, and stopped revenue leakage. Within months:
+21% increase in parking revenue.
+8% increase in footfall, with shoppers staying longer and spending more.
Significant reduction in staff time spent on parking issues.
Lower operating costs due to minimal maintenance requirements.
We are very impressed by the Hozah team’s ability to complete a full site install within just a few weeks. We are happy that our drivers have different methods of payment available to them, making their journey/visit easier. This shows on the bottom line too, as revenue has seen very healthy increases in a relatively short time. All-in-all, we’re very pleased with Hozah’s digital parking solution and would recommend Hozah to any shopping centre looking for a digital car park management solution
Since Grosvenor Shopping Centre was acquired by The Martin Group, Hozah has continued to be the car park management partner of choice. As of November 2025, the centre is undergoing a full rebrand and revitalisation, now under the name EastGate Square, and Hozah remains fully involved, delivering the same seamless, barrierless experience and reliable performance that keeps both visitors and centre operators satisfied.
While ownership has changed, the success of the original Savills-led project continues to stand as a testament to the strength of our collaboration and the impact Autopay had on the site’s performance, revenue, and visitor experience.
Want to learn more about this project? Email us directly at hello@hozah.com for a full case study…
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