Case Studies
Partners
June 2, 2025
At Hozah, we work closely with local authorities to deliver smarter, more efficient parking solutions that benefit both residents and council operations. The London Borough of Croydon Council has been using Hozah’s digital parking system for over a year, and the results have exceeded expectations.
Croydon Council sought a solution that would simplify parking for drivers, improve compliance, and optimise revenue collection. Our barrier-free, ANPR-driven system enables automatic payments, removing the need for manual action while providing complete operational oversight.
The London Borough of Croydon is the most populous of London’s 32 boroughs, with an estimated 390,000+ residents as of the 2021 Census and projecting future growth. The borough spans approximately 87 km² in south London and is home to a mix of vibrant urban centres and large green spaces, reflecting its role as both a residential hub and a major commercial zone.
Croydon is a highly diverse community: over half of its residents are from Black, Asian or minority ethnic backgrounds, and more than 97,000 are aged 0–19, the highest number of children and young people of any London borough. With such a dynamic population and strong growth trajectory, the borough’s infrastructure and services, such as parking provision, face increasing demand and evolving expectations.
The Council has shared their satisfaction with the system, highlighting both usability and performance:
Having used Hozah for more than a year, Croydon Council are delighted with the performance of the Hozah parking system. The up-take from drivers has exceeded our expectations and the feedback we’ve had, particularly around how easy the system is to use, has pleased all stakeholders within the Council. We believe that offering customers the ability to automatically pay for their parking, without any manual action, has led to improved compliance. Parking revenue has improved in Hozah enabled places.
The partnership between Hozah and Croydon Council has already demonstrated tangible benefits:
Increased compliance: Automated payments reduce human error and encourage on-time payment.
Enhanced user experience: Drivers benefit from a seamless, barrier-free process.
Revenue uplift: Hozah-enabled locations have seen measurable improvements in parking revenue.
Stakeholder satisfaction: Council staff and local residents have praised the system’s ease of use and reliability.
Hozah continues to support Croydon Council in monitoring and optimising the parking system to ensure it adapts to future needs. With our digital, fully integrated ecosystem, the Council can continue to streamline parking management while providing a convenient, modern service to residents and visitors alike.
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