Customer and Client Support Specialist

Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK and significant VC/PE investment. 

We’re looking for a multitasking “learn-it-all” personality who can help us with everything from building out processes to helping our drivers. We’re open for you to help shape this role and there’s plenty of opportunity to advance and progress as the company grows. 

• Respond to customer inquiries and support requests via email 

• Provide clear, professional, and timely resolutions to customer issues 

• Maintain detailed records of customer interactions 

• Collaborate with internal teams to resolve complex issues 

• Ensure a high level of customer satisfaction through effective communication and follow-up 

• Proven experience in a customer support or service role (required) 

• Excellent written and verbal communication skills 

• Strong problem-solving abilities and keen attention to detail 

• Ability to manage multiple tasks and priorities in a fast-paced environment 

• Proficiency in professional email communication and customer service etiquette 

• Ability to work both independently and as part of a team 

• Familiarity with Zendesk and Jira is desirable 

• Company events 

• Discounted or free food 

Croydon (Close to East Croydon Station): reliably commute or plan to relocate before starting work (required)