Case Studies
News
April 1, 2025
At Hozah, we’re proud to work alongside industry-leading partners, and our collaboration with Ellandi is a perfect example. Through our smart parking technology, we’re helping them unlock new value, elevate the customer experience, and drive growth at Eagles Meadow, a prominent shopping centre in Wrexham.
Ellandi isn’t just any asset-manager. As of July 2024, Ellandi was acquired by NewRiver REIT, a move that significantly strengthened NewRiver’s capital partnerships business.
The deal brought 16 shopping centre mandates under NewRiver’s stewardship, covering over 6.3 million sq ft.
The acquisition aligned with NewRiver’s long-term strategy to grow in a capital-light way, expanding its third-party asset management business.
With this transaction, NewRiver’s capital partnerships division achieved around £1.5 billion assets under management, contributing to a total of £2 billion when combined with NewRiver’s other properties.
In short: when you partner with us at Hozah, you’re aligning with major players in UK retail-property, giving you access to institutional scale and deep operational expertise.
Eagles Meadow is more than just a corner of Wrexham. It’s a bustling, modern shopping centre, with multiple levels of retail parking serving shoppers, workers, and visitors alike.
Before Hozah, the previous parking operator relied heavily on PCNs (penalty charge notices), which created friction, a negative perception, and discouraged repeat visits.
Hozah’s solution was multi-faceted:
A fully automated, customer-first system that removed barriers and improved the driver’s journey.
Autopay and PAYG (pay-as-you-go) options, meaning occasional users didn’t feel locked into monthly permits.
Intelligent permit and tariff logic: different rules for regulars, staff, and casual visitors, all tailored automatically.
Seamless integration with existing ANPR infrastructure, so no need for a full hardware overhaul.
Ongoing optimisation, with real-time usage data and monthly check-ins to align strategy with performance
The results speak for themselves:
Dwell time (how long people stay parked) rose by 21%, boosting footfall and likely in-store spend.
Parking revenue went up by £200,000 per year, plus an extra ~£25,000 from newly unlocked income streams.
Customer complaints dropped significantly, reflecting a shift away from the earlier PCN-heavy model.
Robin Didier, Asset Manager at Ellandi, captures the value neatly:
Centre management now has access to live, transparent dashboards summarising vehicle flow, permit usage, and financials.
Since implementing Hozah in one of our retail locations, revenue has really increased – their technology puts the driver experience first and as such has resulted in increased dwell time and repeat visitors.
The team is always responsive and provides clear and easy-to-understand reports on car park performance.
Hozah treats our drivers as if they were their own, which reflects positively on the community and on the bottom-line for all parties.
His words highlight not just the financial upside, but also how Hozah’s approach aligns with Ellandi’s commitment to community and customer-first service.
Partnering with Ellandi (now under NewRiver) is significant:
Credibility & scale: We’re working with a top-tier retail asset manager that is now part of a £2 billion AUM business.
Operational sophistication: Ellandi’s asset management and regeneration expertise complements our tech-first, data-driven approach.
Shared values: There’s a clear alignment around customer experience, community, and long-term value creation.
Moving forward, Hozah is excited to deepen its relationship with Ellandi/NewRiver. We see potential to deploy our ecosystem across more of their portfolio, helping to drive performance, improve user satisfaction, and ultimately, unlock value for shoppers, centre managers, and investors alike.
If you’re a retail real estate operator looking to modernise your parking and turn it into a strategic, revenue-generating asset, let’s talk.
The Hozah team joined Workman LLP's annual conference at The Historic Dockyard Chatham. A day spent with the centre managers running some of the UK's busiest retail destinations. Two themes dominated: parking as an underleveraged revenue opportunity, and the growing demand for better, connected data across retail estates.
3 weeks ago
When fewer shoppers visit, every visit counts more. April footfall data shows UK retail down 10.7% year-on-year — a five-year low. After adjusting for Easter timing, the underlying decline is 3.9%. For retail destinations, that means extracting more value from every visit that does occur.
3 weeks ago
Castle Quarter, Norwich brought in Hozah to modernise its parking across a complex mixed-use site — and the results spoke for themselves. The installation completed with minimal disruption, backed by clear communication throughout. Centre Manager Robert Bradley praised the team as "efficient, effective, and highly personable."
3 weeks ago
