The University of Hertfordshire has transformed the way staff, students, and visitors access parking across its campuses, moving to a fully cashless, automated system powered by Hozah’s Autopay solution. With thousands of vehicle movements each week and a variety of user needs, the university required a parking system that could deliver efficiency, flexibility, and reliability—without the burden of manual processing.
Prior to Hozah’s involvement, the university faced growing pressure on its parking infrastructure. Key issues included:
Reliance on manual processes for payments and permits
- High admin burden of managing season tickets and Blue Badge concessions
- Limited visibility into usage patterns and driver behaviour
- Missed revenue opportunities due to compliance gaps
As a large, multi-site institution, the university needed a smart, scalable solution that could simplify operations while delivering a better driver experience.
The Hozah Solution
Hozah deployed its Autopay system across the university’s parking estate. Once registered, drivers are automatically charged for their parking, no tickets, no taps, no apps required. For eligible users, such as Blue Badge holders and season ticket holders, Hozah applies concessions automatically, removing the need for physical permits or ongoing admin.
Alongside Autopay, Hozah enabled:
- Fully cashless payments across all locations
- Automated concession recognition for permitted drivers
- Detailed data reporting to inform parking strategy and policy
- Flexible account management for staff, students, and visitors
The system required no hardware overhaul, with Hozah integrating seamlessly with existing ANPR infrastructure.
Results
The impact was immediate and measurable. In the first few months post-implementation, the university saw:
- 100s of man-hours saved monthly in parking admin
- Improved compliance and increased tariff revenue
- Thousands of pounds saved in operational expenditure
- Seamless handling of season tickets and Blue Badge concessions
- Greater insight into driver behaviour via live reporting
“Hozah has the perfect solution for season tickets and Blue Badge holders. The entire automated operation cuts down on man-hours and saves staff time from dealing with drivers. We’d recommend Hozah to any car park looking for a fully automated system.”
— David Pike, Head of Education
Smarter Parking for a Smarter Campus
By removing complexity and embracing automation, the University of Hertfordshire has set a new standard for university parking, cashless, seamless, and sustainable.
Hozah’s technology has not only delivered operational savings but also improved the experience for drivers across the campus, giving time back to staff and putting control in the hands of the user.
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